Privacy Statement
Brasss & Haarlem Hotel Suites respects the privacy of all its customers and business partners and treats personal information (personal data) provided by them as confidential. We collect, use, and store such data with the utmost care, in accordance with the Dutch Personal Data Protection Act.
This document describes the Privacy Policy of Brasss & Haarlem Hotel Suites. It explains what data we collect, how we use it, and what benefits you may experience while using our website. Please take a moment to read the sections below.
1. What is the Brasss & Haarlem Hotel Suites?
Brasss & Haarlem Hotel Suites are two different hotel concepts. Brasss Hotel Suites is a 5-star boutique hotel, and Haarlem Hotel Suites are apartments under the service of the hotel where guests can stay for an extended period. Both hotels are registered with the Chamber of Commerce under number 34065583. The hotel office is registered at Oudeweg 8G, 2031 CC in Haarlem, and the reception for both hotels is located at Korte Veerstraat 3, 2011 CL in Haarlem.
By using the websites of Brasss & Haarlem Hotel Suites, namely www.brasss-hotelsuites.nl and www.haarlem-hotelsuites.nl (hereinafter: the 'websites'), you can, among other things, make online reservations, submit question and feedback forms, book packages, or request information.
When you perform one of the above actions, you provide personal data to Brasss & Haarlem Hotel Suites. The manner in which your personal data is used has been reported to the Dutch Data Protection Authority.
2. What information is collected and processed by Brasss & Haarlem Hotel Suites?
Depending on the functionality of the website you use, the personal data we collect may include the following information, among other things:
Information you provide within the context of a service of Brasss & Haarlem Hotel Suites, such as your name, address, email address, telephone number, passport number or identification document number, credit card details including the name of the credit card holder, the billing address, the credit card number and the expiry date;
Information regarding your preferences and family composition, including room preferences, leisure activities, name and age of children, and other information required to fulfill special requests;
Information about your use of the website, preferred form of communication, statistical data regarding your stay, and responses to special offers and surveys;
Any other information you voluntarily provide to Brasss & Haarlem Hotel Suites.
3. Cookies
Our customers should also be aware that information and data may be collected automatically through the normal operation of our web servers and through the use of 'cookies'. 'Cookies' are small text files that can be used by a website to recognize returning users, facilitate user access to and use of the website, and track usage patterns and collect statistical data that makes it possible to improve content and display targeted advertisements.
We also collect technical information regarding your computer whenever you open a page during your visit to our websites. This information includes, among other things, your IP address, the operating system used, and the browser type. We collect this information to improve the quality of your visit to our website. The information is not sold or transferred to third parties. These temporary cookies are an integrated part of the technology used. Most browsers automatically accept these cookies, but you can delete them or have them automatically rejected. Since every browser works differently, you should consult the 'help' section of your browser for more information on setting your cookie preferences.
Cookies from Brasss & Haarlem Hotel Suites cannot harm your computer or the files stored on it.
4. For what purposes does Brasss & Haarlem Hotel Suites use information about you?
Brasss & Haarlem Hotel Suites may use your personal information for the following purposes:
To enable you to use the website and to provide the services of the hotels (such as making a reservation or responding to a request for information);
for identification and verification purposes;
To be able to process payments;
To send you information about Brasss & Haarlem Hotel Suites' own services, such as messages about our latest promotions and (if you have given permission for this) the services of certain partners of Brasss & Haarlem Hotel Suites;
to conduct market research via a review so that we can better meet your needs, and to improve the effectiveness of our website, your experience at the hotel, and our various forms of communication;
To generate anonymous statistical data;
To secure the website and tailor it to your wishes and needs;
To provide information about you to third parties and to provide access to such information, if you have given consent thereto or if this is permitted under laws and/or regulations.
Use by third parties
Brasss & Haarlem Hotel Suites does not pass on your personal data to third parties for direct marketing (such as sending offers and promotions), unless you have explicitly given your consent for this.
Brasss & Haarlem Hotel Suites shares your information with third parties to the extent that you have expressly granted permission regarding the relevant third party and/or to the extent that the information cannot be linked to you (for example, automatically generated information). Our hotel reservation system is Mews, and we securely share the information within it.
Brasss & Haarlem Hotel Suites also discloses your personal data to third parties if the hotel is obliged to do so pursuant to national or international laws, case law, and/or regulations, or if Brasss & Haarlem Hotel Suites deems this necessary to protect its own rights.
5. How does Brasss & Haarlem Hotel Suites protect your personal information?
To ensure the accuracy of personal data, prevent unauthorized access thereto, and ensure that personal data is used properly, Brasss & Haarlem Hotel Suites has taken appropriate physical, electronic, and technical management measures to protect and secure the personal data that the hotel collects online. The website is equipped with a firewall, which is designed and configured to protect the personal data collected from you against unauthorized and unintended access.
6. Access to, modification and deletion of your data
If you would like to know what information Brasss & Haarlem Hotel Suites has collected about you, you can submit a request to our reception to receive an overview of your personal data by sending an email to info@haarlem-hotelsuites.nl. Brasss & Haarlem Hotel Suites will provide this information to you in writing within 4 weeks.
If the personal data that Brasss & Haarlem Hotel Suites holds about you is incorrect or incomplete, or unnecessary for the purpose for which it was collected, you may ask the hotel to correct, delete, or block the data. Brasss & Haarlem Hotel Suites will respond to such a request within 4 weeks.
7. Can this Privacy Policy be changed?
Brasss & Haarlem Hotel Suites reserves all rights to unilaterally modify or update this Privacy Policy from time to time whenever the hotel deems it appropriate or necessary in connection with changes in relevant legislation, regulation, or business needs, or to meet the needs of our guests, establishments, strategic marketing partners, and service providers, or to achieve any other purpose. Updated versions will be published on our website and include a publication date so that you can always see when the Privacy Policy was last updated. Developments in legislation, regulations, and legislation
If you have questions or comments regarding privacy or security issues, you can reach us by email at info@haarlem-hotelsuites.nl.